Oracle Cloud ERP Finance Functional Consultant Mid (IDC)

📋 Description

• Provide first and second line support across the Oracle ERP suite as the initial point of contact
• Triage incoming incidents and service requests, assess priority and business impact, and ensure
• Take ownership of tickets through their lifecycle, monitor progress, proactively follow up with
• Resolve standard L1 & L2 queries directly, including responding to 'how do I' questions and
• Perform routine system administration activities such as user setup, password resets, role
• Engage with customers through agreed communication channels, providing regular and clear updates on

🎯 Requirements

• 2 to 3 years of experience in an application support or service desk role.
• Exposure to Oracle ERP Cloud (Financials including General Ledger, Accounts Payable, Accounts
• Good understanding of basic ERP processes and business workflows.
• Experience using ITSM tools for incident and request management.
• Familiarity with ITIL concepts such as incident management, service requests, and SLAs.
• Good analytical and problem-solving skills with strong attention to detail.

🎁 Benefits

• Share in our success with our Quarterly Performance-Related Profit Share Scheme
• Strong Career Progression & mentorship coaching through our Strength in Balance &amp
• Flexible/remote working
• Financial Wellbeing initiatives including Pension, Private Healthcare Cover, Life Assurance
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness
• Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave