Oracle Cloud PPM Functional Support Consultant Level 2 (IDC)

📋 Description

• Provide first and second line support across the Oracle ERP suite
• Act as initial point of contact for user queries and system issues
• Triage incoming incidents and service requests, assess priority and business impact, and ensure
• Own tickets through lifecycle to ensure timely resolution within SLAs
• Resolve standard L1 & L2 queries directly
• Perform routine system administration activities (user setup, password resets, role provisioning)

🎯 Requirements

• 2-3 years of overall experience in application support or service desk role
• Hands-on experience implementing and supporting the Projects Module in Cloud
• Exposure to Oracle ERP Cloud (Financials, General Ledger, Accounts Payable, Accounts Receivable
• Good understanding of basic ERP processes and business workflows
• Experience using ITSM tools for incident and request management
• Familiarity with ITIL concepts (incident management, service requests, SLAs)

🎁 Benefits

• Quarterly Performance-Related Profit Share Scheme
• Strong Career Progression & mentorship coaching
• Flexible/remote working
• Financial Wellbeing initiatives including Pension, Private Healthcare Cover, Life Assurance
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes
• Educational assistance and incentivized certifications