Order Management Analyst

📋 Description

• Own the path from signature to booking: build, verify, and book quotes across the customer
• Collaborate across GTM Operations, Finance, and Sales Compensation to ensure bookings flow
• Leverage and spearhead order management guides and best practices, influencing policies and
• Partner with Agent Development to set up, verify, and maintain outcome-based usage tracking across
• Run the monthly consumption reporting and billing cycle for our growing customer base, delivering
• Serve as the owner for usage questions from customers, Sales, and Agent Development

🎯 Requirements

• 2–4 years in deal desk, order management, billing operations, or revenue operations at a B2B SaaS
• Experience owning an operational booking and/or billing queue end-to-end with high accuracy against
• Experience with CRMs (e.g., Salesforce) and a CPQ or billing system; comfortable reading a contract
• Strong attention to detail and clear written communication skills to collaborate with Sales
• Ability to identify areas for improvement and build solutions using AI tooling
• Based in San Francisco and able to work in-office with the team

🎁 Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits through Carrot