Order Management Specialist, Returns

📋 Description

• Manage return requests from initiation through resolution, ensuring accurate documentation and
• Review customer accounts, orders, invoices, and related records to validate return eligibility and
• Coordinate with internal teams to resolve return-related issues, exceptions, credits, replacements
• Maintain accurate records in relevant business systems and ensure transactions follow established
• Monitor return activity and operational metrics to identify trends, risks, and opportunities for
• Investigate root causes of recurring issues and recommend process improvements that increase

🎯 Requirements

• 0 - 1 year of experience in order management, returns operations, billing, collections, or a
• Bachelor’s degree in Accounting, Finance, Business, or a related field is mandatory.
• Experience managing transaction-based workflows in a high-volume environment with strong attention
• Familiarity with CRM, ERP, billing, or order management systems.
• Strong analytical and problem-solving skills, with the ability to investigate discrepancies and
• Proficiency in Microsoft Excel or Google Sheets for maintaining records and analyzing operational