Outreach Specialist, CACP

📋 Description

• Conduct high-volume outbound calls to educate patients on Advance Care Planning (ACP) and
• Respond to inbound patient inquiries, resolve concerns, and manage referrals, worklists, and
• Manage digital patient communications (email and SMS) through multichannel systems to maintain
• Adhere to approved scripts, standard operating procedures (SOPs), and workflows; Achieve and
• Address patient concerns and overcome objections with empathy, active listening, and professionalism
• Maintain HIPAA compliance and privacy standards while balancing patient-centered service with

🎯 Requirements

• High School Diploma
• At least 1 year of telephonic outreach, customer service, or tele-sales experience in a call center
• Ability to comfortably navigate and adapt to telephony platforms, web applications, and CRM software
• Strong active listening and verbal communication skills with an empathetic approach to managing
• Ability to effectively manage repetitive patient conversations and/or patient objections
• Strong written documentation skills with high attention to detail

🎁 Benefits

• Flexible work schedules and the ability to work remotely are available for many roles
• Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
• Robust time-off plan (21 days of PTO in your first year)
• Two paid volunteer days and 11 paid holidays
• 12 weeks paid parental leave for all new parents
• Six weeks paid sabbatical after six years of service