Paralegal (LegalTech - Customer Service)

📋 Description

• Draft, review, and prepare legal agreements tailored to customer needs.
• Provide customer support via email and online channels.
• Assist onboarding and setup, incl. integrations with SCMs.
• Answer platform questions to guide customers early in their journey.
• Conduct legal research and prepare reports from customer data.
• Collaborate with teams to boost satisfaction, retention, and service.

🎯 Requirements

• Experience as a Paralegal or in Customer Success/Support.
• Experience drafting and reviewing legal documents with detail.
• Familiarity with LegalTech concepts or SaaS.
• Excellent written English.
• Strong analytical thinking and proactive problem solving.
• Comfortable using Google Docs and web-based tools.

🎁 Benefits

• Fully remote position (based in Slovenia).
• Innovative and rapidly growing LegalTech environment.
• Startup culture with growth and career development.
• Comprehensive onboarding with training and ramp-up support.
• Collaborative team with open communication and feedback.
• Regular team activities and gatherings to strengthen collaboration.