Paralegal with a Talent for Customer Service (LegalTech)

📋 Description

• Draft, review, and prepare legal agreements tailored to customer requirements while ensuring accuracy and compliance before final review.
• Provide exceptional customer support by responding to inquiries, resolving requests, and guiding users through services via email and online communication channels.
• Assist customers with technical onboarding and account setup, including supporting integrations with source code management platforms and ensuring smooth implementation.
• Support prospective customers by answering questions about the platform and helping them understand available services from the earliest stages of their journey.
• Conduct legal research, prepare reports based on customer-provided information, and contribute to maintaining high-quality legal and customer support services.
• Collaborate with cross-functional teams to improve customer satisfaction, retention, and overall service delivery.

🎯 Requirements

• Previous experience as a Paralegal, in Customer Success, Customer Support, or a similar client-facing role is preferred.
• Experience drafting and reviewing legal documents with strong attention to detail.
• Familiarity with LegalTech concepts or an interest in legal technology and SaaS solutions.
• Excellent written communication skills in English.
• Strong analytical thinking, organizational abilities, and a proactive approach to problem-solving.
• Comfortable using modern productivity and collaboration tools such as Google Docs and similar web-based platforms.

🎁 Benefits

• Fully remote position based in Slovenia.
• Opportunity to work in an innovative and rapidly growing LegalTech environment.
• Startup culture with strong opportunities for professional growth and career development.
• Comprehensive onboarding program with dedicated training and ramp-up support.
• Collaborative, supportive team that values open communication and constructive feedback.
• Regular team activities and company gatherings to strengthen collaboration.