Part-Time Customer Care Associate

📋 Description

• Provide exceptional customer support via email and phone.
• Support customers, end users, and partners across Group Orders and Passport.
• Troubleshoot and resolve real-time order issues and escalations.
• Guide clients and partners through Sharebite's products and processes.
• Follow established Customer Care procedures and standards.
• Identify trends and share feedback to improve products and processes.

🎯 Requirements

• 3+ years in customer support, success, ops, hospitality, fintech, or related roles.
• Excellent written, verbal, and phone communication with customers and partners.
• Strong empathy and a customer-first mindset.
• Proven problem-solving, root-cause analysis, and decision-making.
• White-glove service mentality and commitment to outstanding experiences.
• Thrives in a fast-paced, dynamic environment with adaptive skills.
• Collaborative team player with ownership of responsibilities.
• Self-starter with accountability and proactive improvement ideas.
• Comfortable handling escalations and advocating for service standards.
• Fintech and payments experience preferred but not required.

🎁 Benefits

• Competitive pay and benefits aligned with industry standards.
• Remote position with evening hours.
• Equal Opportunity Employer; diverse and inclusive workforce.