Part-Time Key Lead (Toronto Premium Outlets)

📋 Description

• Lead and coach Sales Associates to deliver confident customer experiences.
• Drive peak hour performance using real-time KPIs to maximize sales.
• Coach peers; maintain an inclusive, motivating environment.
• Stay knowledgeable on Knix products and share expertise with customers.
• Navigate difficult conversations with honesty and care.
• Support staff training, visual merchandising, and general operations.

🎯 Requirements

• 2+ years in apparel or lifestyle retail; lead or senior experience.
• Proven ability to lead, coach, and motivate a team to hit targets.
• Strong use of KPIs and sales insights for real-time decisions.
• Resourceful and proactive; able to calmly resolve conflicts.
• Flexible 15-20 hrs/week; up to 29 during peak; evenings.

🎁 Benefits

• Competitive pay plus monthly bonus
• Product discounts and Gratis program
• Health benefits from day one; mental health support
• Inclusive culture that values diversity
• Career advancement with promotion from within