Part-Time On-Call Representative

📋 Description

• Answer all incoming calls during the shift, returning any missed calls within 10 minutes
• Document detailed notes in real-time and submit a completed report by 10:00 AM the morning after
• Communicate effectively with clients, field staff, CSMs, and Operational Directors
• Fill open home-care shifts strategically while managing margins, utilization, and minimizing
• Assist staff with basic tablet issues and submit IT support tickets when necessary
• Schedule or update client shifts within the Electronic Medical Records (EMR) system

🎯 Requirements

• Preferred Background: Medical, Call Center, or Emergency Medical Services (EMS) experience is
• Education/Experience: Bachelor’s degree or equivalent professional experience
• Location Requirement: Must currently reside in Michigan and be able to commute to Farmington Hills
• Skills & Attributes: Demonstrated ability in high-pressure, customer-facing roles
• Strong critical thinking, negotiation, judgment, and problem-solving skills for time-sensitive
• Highly organized with strong attention to detail and real-time documentation habits