Participant Experience Liaison

📋 Description

• Act as liaison; maintain open communication with IDT, care team, and providers.
• Assist with participant experience and service-recovery projects (e.g., surveys).
• Facilitate communication among providers, families, participants, and caregivers.
• Provide customer service calls to ensure satisfaction with IDT and appointments.
• Support grievance process with high-touch service and IDT collaboration.
• Attend required meetings and committees as directed.
• Continue check-ins to prevent disenrollment and address concerns.

🎯 Requirements

• High school diploma or equivalent; professional experience may substitute.
• Bachelor’s degree in communications or relevant field preferred.
• Excellent organizational, customer service, and communication skills with seniors and IDT.
• Ability to present information to various groups and leadership.
• Self-directed, adaptable, able to execute tasks in changing environments.
• CPR and First Aid certification within 180 days; certification preferred at hire.

🎁 Benefits

• Medical insurance coverage (Medical, Dental, Vision).
• Work/life balance – 17 days PTO, 12 holidays, 6 sick days.
• Advancement opportunities – promote from within.
• And additional benefits.