Participant Experience Liaison

📋 Description

• Act as liaison with interdisciplinary team to ensure high-quality care
• Assist management with participant experience projects, e.g., surveys
• Facilitate communication among providers, families, participants, and caregivers
• Provide customer service calls to ensure satisfaction with IDT and appointments
• Support the grievance process with IDT and participants until resolution
• Attend required meetings and committees
• Continue check-ins to prevent disenrollment and address concerns

🎯 Requirements

• High school diploma or equivalency; experience may substitute
• Bachelor's degree in communications or relevant field preferred
• Excellent organizational, customer service, and comms with seniors and IDT
• Ability to present info to groups and leadership
• Self-motivated, adaptable, able to decide in emergencies
• CPR and First Aid cert within 180 days; cert preferred at hire

🎁 Benefits

• Medical, dental, vision insurance coverage
• PTO 17 days, 12 holidays, 6 sick days
• Advancement opportunities – internal promotions
• Additional benefits offered