Participant Support Advisor

📋 Description

• Deliver outstanding support to Prolific’s participants with speed and empathy.
• Resolve complex issues: accounts, payments, verifications, holds.
• Lead initiatives to improve the participant experience and scale ops.
• Collaborate with internal teams to advocate for participants and policy.
• Own delegated workstreams and drive continuous improvement.

🎯 Requirements

• Senior-level experience in fast-paced SaaS support; ownership of complex issues.
• Proven ability to manage high ticket volume with quality and empathy.
• Excellent written communication; explain issues clearly and professionally.
• Strong troubleshooting and investigation skills; collaborate with tech teams.
• Proactive mindset; identify recurring problems and drive solutions.
• Cross-functional projects experience improving customer experience or operations.

🎁 Benefits

• Remote UK working within a flexible, mission-driven culture.
• Competitive salary and benefits.
• Opportunity to shape participant experience and AI fairness.
• Collaborative, autonomous work environment with growth opportunities.