Partner and Customer Enablement Lead

📋 Description

• Lead structured onboarding, enablement, and in-country Software User Training using established
• Deliver demonstrations and hands-on facilitation where additional support is needed beyond
• Support field monitoring visits and help partners stay aligned with software releases and product
• Maintain strong internal knowledge of evolving software capabilities and train new team members on
• Coach and develop core teams, lead trainers, Partner-as-Trainer representatives, and Training
• Quality-assure Train-the-Trainer, Partner-as-Trainer, and subsequent cascade models through

🎯 Requirements

• Teaching or training qualification with at least 2 years of experience as a teacher, trainer, or
• Demonstrable experience training teams remotely in low- and middle-income countries.
• Strong understanding of software products, configuration processes, and how customer adoption works
• Demonstrable experience managing customer or partner relationships, setting expectations, and
• Excellent coaching and facilitation skills, with the ability to build lasting capability in others.
• Confidence observing professional practice, providing developmental feedback, and maintaining

🎁 Benefits

• Full-time, 1-year contract with the possibility of extension.
• Remote working arrangement within the specified timezone range of UTC -1 to UTC +5.
• Flexible working hours, with collective daily overlap from 11:00 to 16:00 UTC.
• Approximately 40-hour working week.
• Up to 40% international travel, including opportunities to work directly with programmes and
• Salary benchmarked against local market ranges by jurisdiction.