Partner Documentation Manager

📋 Description

• Define standards for process documentation and SOP creation
• Translate complex workflows into clear SOPs, playbooks, and process maps
• Support development of global documentation frameworks and templates
• Capture and document current and future state processes
• Build and maintain process maps across partner lifecycle activities
• Maintain centralized knowledge base documentation

🎯 Requirements

• 2–3 years of experience in technical writing, process documentation or SOP development
• Translate complex concepts into structured, user-friendly documentation
• Experience with process mapping and workflows
• Comfortable working with cross-functional stakeholders
• Strong attention to detail and documentation accuracy
• Experience with Confluence, SharePoint, Lucidchart, Claude, Copilot

🎁 Benefits

• NICE-FLEX hybrid model: 2 days in office, 3 days remote
• Flexible hybrid work options across offices
• Work with global, cross-functional teams
• Equal opportunity employer
• Opportunity to shape global documentation standards