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19 hours ago
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Full time
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account management customer success onboarding implementation data_literate
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📋 Description

  • Own partner experience lifecycle from onboarding to renewal and expansion.
  • Lead implementation for new partners: scoping, configuring, training, adoption.
  • Build trusted relationships with stakeholders at partner organisations.
  • Identify expansion and upsell opportunities within existing accounts.
  • Translate feedback into actionable product insights.
  • Build cross-functional relationships with Product, Engineering, and Partners.

🎯 Requirements

  • 3+ years in customer success, implementation, account management, or similar in B2B SaaS.
  • Proven ability to own a portfolio of accounts and drive outcomes.
  • Strong relationship builder.
  • Operationally excellent.
  • Data-literate.
  • Confident communicator.

🎁 Benefits

  • Competitive salary and equity
  • Opportunity to build your life's work
  • Autonomy and ownership in your work
  • Offsites in Tropical places
  • Dental and best in class medical insurance
  • Budget for learning and professional growth
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