Partner Operations Analyst

📋 Description

• Own the partner onboarding pipeline from Partner Application Portal to Pro Marketplace, making sure
• Provide ongoing account management for high-value software and marketing partners, acting as their
• Lead independent projects from scoping, planning, and delivery, driving process and systems
• Build and maintain automation, including AI tools, for data collection, tracking, and reporting so
• Support new pilots and partnership launches, from fulfillment and refunds to pro surveys and early
• Partner with Engineering, external developers, Partnerships, and Support to resolve issues, test

🎯 Requirements

• 3+ years in operations, partner or account management, customer success, or support operations
• Experience owning a process end to end, from mapping and documenting it to improving it.
• A track record of delivering a cross-functional project where you set the plan, managed
• Comfortable with Salesforce, Jira, and spreadsheets; experience building dashboards or reports, and
• Experience using AI or automation tools to cut down on manual work.
• Clear written and verbal English, and confidence working with technical and non-technical