Partner Operations Program Manager, Associate

📋 Description

• Define and own the operating model for partner management, including processes, decision rights
• Establish partner SLAs, KPIs, reporting cadences, and performance-review mechanisms; hold internal
• Build reporting that provides clear visibility into partner performance, operational health
• Own fee reconciliation and related controls, ensuring partner invoices, contractual terms, payment
• Lead operational readiness for new partners, products, workflows, and program changes, including
• Manage partner incidents and escalations, coordinate root-cause analysis, and drive durable

🎯 Requirements

• 3+ years of experience in partner operations, payments operations, financial operations, vendor
• English proficiency/fluency, both written and speaking (note: interviews will be conducted in
• Demonstrated experience building operating programs, not just managing established workflows.
• Strong experience defining SLAs, KPIs, and governance structures and using them to improve
• Experience with fee, invoice, or financial reconciliation processes, including investigation and
• Strong analytical skills and comfort using spreadsheets, data tools, SQL, or similar tools to build

🎁 Benefits

• Hybrid work environment with minimum three coordinated days in office per week (Monday, Wednesday
• Up to four weeks per year of fully remote work
• Equity and other forms of compensation may be provided as part of total compensation package