Partner Solutions Lead

📋 Description

• Lead KYB onboarding operations for partners and clients.
• Proactively chase stakeholders to remove onboarding blockers.
• Develop and maintain up-to-date Partner Solutions SOPs.
• Oversee Partner Support and Onboarding sub-teams for efficiency.
• Build trusted relationships; lead account management with partners.
• Monitor partner activity to prevent churn.

🎯 Requirements

• Bachelor's degree in Management, Finance, Business, or equivalent.
• At least 3 years of experience in customer service, account management, or partner operations.
• Experience in KYB onboarding, partner account management, or related workflows.
• Strong planning, analytical, and problem-solving skills.
• Self-motivated and able to work independently without close supervision.
• Strong communication skills in English and Filipino.

🎁 Benefits

• Meaningful collaborations across teams to improve customer experience.
• Growth opportunities as Coins expands beyond APAC.
• A culture that supports bright ideas and data-driven impact.