Partner Solutions Lead

📋 Description

• Own the after-sales Partner Solutions function end-to-end, lead and oversee the team's support
• Build, maintain, and continuously improve Partner Solutions SOPs, frameworks, and processes.
• Coach and develop the team through regular 1:1s with associates and specialists.
• Establish, monitor, and report on key partner solution metrics (resolution time, ticket volume
• Monitor partner activity, engagement, and feedback to spot early signs of dissatisfaction
• Handle escalated partner concerns and serve as the point of contact for complex or high-impact

🎯 Requirements

• Bachelor's degree in Management, Finance, Business, or a related field (or equivalent practical
• At least 3 years of experience in partner support, account management, client success, or a similar
• Experience leading or managing a team in a supervisory or team lead capacity, with the ability to
• Strong understanding of service operations, case/ticket management, escalation handling, and
• Working proficiency with ticketing/CRM platforms (e.g., Zendesk, Freshdesk, Salesforce, or similar)
• High level of integrity and sound judgment in handling sensitive partner and financial information.

🎁 Benefits

• Meaningful Collaborations - The successful candidate will work cross-functionally with other
• Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories
• A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins