Partner Success Director

📋 Description

• Build and maintain strong executive, operational, and technical relationships across health system
• Serve as the primary point of contact for partners, providing clear, timely, and reliable
• Act as a trusted advisor to health system leaders, offering strategic guidance and best practices
• Know partner data inside and out – usage trends, adoption patterns, growth potential – and use it
• Conduct regular executive business reviews with key stakeholders, assessing product performance and
• Collaborate with the sales team to identify and advance expansion opportunities, articulating

🎯 Requirements

• Proven experience in customer/client-facing roles, including management consulting, enterprise
• Strong understanding of the healthcare landscape, dynamics, and challenges faced by large health
• Strong problem-solving skills with a proactive and results-oriented mindset
• Thrive in a high-touch model, managing a focused book of strategic partners
• Excellent communication and interpersonal skills, with the ability to build trust with clinicians
• Technical aptitude to understand and effectively communicate complex software solutions

🎁 Benefits

• Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, accrued time off for
• Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and
• Generous HSA Contribution: Monthly contributions to HSA if High Deductible Health Plan is chosen
• Paid Parental Leave: Generous paid parental leave for all full-time employees
• Family Forming Benefits: Resources and financial support to help build your family
• 401(k) Matching: Contribution matching to help invest in your future