Partner Success Lead

📋 Description

• Own every customer engagement in your book from partner match to completed outcome.
• Run the weekly delivery review across your book, and bring stalled or at-risk engagements to the
• Unblocking: partner capacity, scope creep, customer readiness, product questions, deal-registration
• Own delivery quality and consumption across your book.
• Build senior relationships with each managed partner's practice and delivery leadership.
• Build each partner's Claude practice as the compounding work: certified bench depth, one repeatable

🎯 Requirements

• Experience owning a high-volume book of concurrent customer engagements, projects, or accounts
• Ability and appetite to build structure, clarity, and programmatic motions out of in-flight work
• Track record of a number tied to completed work and customer behavior (on-time delivery, adoption
• Judgment on delivery quality: review a partner's engagement plan or scope and tell whether it will
• Escalation and unblocking judgment across a matrix (partner, customer, direct sales, customer
• A convincing speaker and presenter to all kinds of audiences: partner executives, delivery

🎁 Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Office space for collaboration