Partner Success Lead

📋 Description

• Own every customer engagement in your book from partner match to completed outcome
• Run the weekly delivery review across your book
• Unblocking (partner capacity, scope creep, customer readiness, product questions, deal-registration
• Own delivery quality and consumption across your book
• Build senior relationships with each managed partner's practice and delivery leadership
• Build each partner's Claude practice (certified bench depth, repeatable offering, published

🎯 Requirements

• Experience owning a high-volume book of concurrent customer engagements, projects, or accounts
• Ability and appetite to build structure, clarity, and programmatic motions out of in-flight work
• Track record of a number tied to completed work and customer behavior (on-time delivery, adoption
• Judgment on delivery quality: can review a partner's engagement plan or scope to tell if it will
• Escalation and unblocking judgment across a matrix (partner, customer, direct sales, customer
• Convincing speaker and presenter to all audiences: partner executives, delivery practitioners

🎁 Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Visa sponsorship (we do sponsor visas; will make every reasonable effort and retain an immigration
• Hybrid policy: expected to be in office at least 25% of the time (some roles may require more)