Partner Success Lead

📋 Description

• Own post-launch success strategy for strategic partners, focusing on adoption, retention and growth.
• Build trusted relationships with partner stakeholders and act as strategic contact for performance and issue resolution.
• Develop and execute partner success plans with goals, milestones, risks and actions for market growth.
• Identify opportunities to increase partner value across commercial, operational and product areas.
• Collaborate with Growth, Product, Operations, Analytics and Integration Experiences to improve onboarding and performance.
• Design scalable partner success frameworks including onboarding journeys, training, health metrics and playbooks.

🎯 Requirements

• Entrepreneurial mindset with ownership in a high-autonomy role.
• Proven experience in partner or customer success, account management or related role.
• Strong commercial acumen linking partner activity to growth outcomes.
• Experience managing partner relationships across levels and driving growth, retention and expansion.
• Ability to operate in ambiguity and design scalable systems and processes.
• Strong stakeholder management and influencing without formal authority.
• Experience creating structure, processes and playbooks in evolving environments.
• Strong technical fluency with API-enabled products and integrations.