Partner Success Manager

📋 Description

• Drive the onboarding process for roughly 10 new partners per week, ensuring 85% of them are fully
• Partner closely with Account Managers to identify accounts with low license deployment and
• Conduct post action check-ins with partners following security incidents to ensure they have the
• Coordinate with Technical Sales and Support to resolve specific hurdles that stand in the way of a
• Help the renewal process by ensuring partners are seeing maximum value from the platform long
• Track onboarding gaps and partner feedback to help us build a more seamless, repeatable experience

🎯 Requirements

• 3+ years of experience in a customer success, account coordination, or enablement role.
• A natural ability to follow processes while bringing high energy and a positive vibe to partner
• Strong organizational skills and a knack for managing multiple moving parts without breaking a
• A collaborative mindset that allows you to work seamlessly across internal sales and account
• A drive to hit measurable goals and a deep personal ownership of the partner experience.
• Experience working within the MSP (Managed Service Provider) ecosystem and Cybersecurity experience

🎁 Benefits

• 100% remote work environment - since our founding in 2015
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans