Partner Success Manager

📋 Description

• Drive the onboarding process for new partners, ensuring they are smoothly set up and protected
• Partner closely with Account Managers to identify accounts with low license deployment and
• Conduct post action check-ins with partners following security incidents to ensure they have the
• Coordinate with Technical Sales and Support to resolve specific hurdles that stand in the way of a
• Help the renewal process by ensuring partners are seeing maximum value from the platform long
• Track onboarding gaps and partner feedback to help us build a more seamless, repeatable experience

🎯 Requirements

• 3+ years of experience in a customer success, account coordination, or enablement role.
• A natural ability to follow processes while bringing high energy and a positive vibe to partner
• Strong organizational skills and a knack for managing multiple moving parts without breaking a
• A collaborative mindset that allows you to work seamlessly across internal sales and account
• A drive to hit measurable goals and a deep personal ownership of the partner experience.
• Experience working within the MSP (Managed Service Provider) ecosystem and Cybersecurity experience

🎁 Benefits

• Fully remote work
• At least one annual trip to the US for Summer Summit, with additional local events in Australia!
• New starter home office set up reimbursement ($800 AUD)
• 12 weeks paid parental leave for both primary and secondary carers
• Monthly digital allowance for personal phone and internet costs ($185 AUD)
• Monthly home office tech stipend to upgrade or replace equipment ($40 AUD)