Partner Success Manager

📋 Description

• Lead onboarding of new publishers onto Spot and manage technical setup and activation
• Coordinate with publishers’ technical and editorial teams for correct implementation and contextual
• Onboard tasks, tickets, and timelines; liaise with development for custom integrations
• Provide onboarding docs and briefs tailored to each publisher
• Collaborate with Publisher Success Managers for seamless onboarding and aftercare

🎯 Requirements

• 3+ years in customer success, account management, or partner success in affiliate/ad tech
• Ability to manage a portfolio across onboarding, performance delivery, and growth with measurable
• Strong analytical skills; comfortable with performance data and reporting
• Excellent written and verbal communication with stakeholders at publisher organizations
• Ability to prioritise across a varied portfolio and drive projects to completion
• Attention to detail and strong organisational discipline

🎁 Benefits

• Medical, Dental, and Vision insurance
• Flexible spending accounts and 401(k)
• Flexible Working and Responsible PTO policy
• Health and wellness benefits including therapy sessions and gym reimbursement
• RSUs and technology stipend for home office setup
• Parental leave: up to 26 weeks primary caregiver and 13 weeks secondary caregiver