Partner Success Manager - East

📋 Description

• Build and maintain relationships with customers and clinicians to ensure retention.
• Advise customers to grow utilization and adoption of Abridge.
• Understand user workflows and objectives to align solutions.
• Provide product training and onboarding to clinicians.
• Identify issues and coordinate with internal teams for resolutions.
• Monitor value, ROI, and adoption metrics to show impact.

🎯 Requirements

• Proven experience as a Customer/Partner Success Manager or similar.
• 3+ years in enterprise settings, preferably health systems.
• Strong understanding of the healthcare ecosystem and clinicians.
• Clear, effective communication with stakeholders at all levels.
• Technical aptitude to understand and explain complex software.
• Familiarity with CRM software and CS tools is a plus.

🎁 Benefits

• Generous time off and flexible PTO.
• Comprehensive health plans for employees and families.
• Generous HSA contributions.
• Paid parental leave.
• 401(k) matching.
• Personal device allowance.