Partner Success Manager I

📋 Description

• Provides support to cross-functional teams, with a high attention to detail.
• Use internal tools (e.g. Gong, Gainsight, Salesforce) to Research, analyze, and document findings.
• Ensures that partners maximize ROI and adoption, and collaborate with other ConnectWise
• Builds and nurtures relationships across accounts to solidify our partnership and commitment to the
• Effectively networks within accounts to help partners achieve their objectives.
• Monitors partner usage data, health indicators, partner maturity scores, renewal dates, and growth

🎯 Requirements

• Experience with Customer Success fundamentals.
• Ability to understand and articulate impact of new technology/processes to partner use cases.
• Strong communication, organizational and analytical skills.
• Possesses true grit and is driven to win.
• Ability to quickly grasp and distinctly explain technological and business concepts.
• Effective at leading and facilitating partner executive meetings (QBRs).