Partner Success Manager - Solutions Architect

📋 Description

• Portfolio Leadership: Own a portfolio of SI and consulting partners, acting as the primary point of
• Technical Advisory: Act as the lead architectural advisor for partners on data modeling, incentive
• Quality Governance: Enforce the CaptivateIQ Standard of Excellence by reviewing complex partner
• Strategic Orchestration: Coordinate between partners and internal Solution Architects, Product, and
• Escalation & Resolution: Serve as the lead escalation point for partner-led implementations
• Continuous Improvement: Capture feedback and systemic issues from the field to influence product

🎯 Requirements

• 5–8+ years in SaaS across Partner Success, Solution Architecture, Implementation Consulting, or
• Demonstrated ability to lead structured discovery, read and challenge complex solution designs, and
• Proven track record driving cross-functional initiatives with Sales, CS, PS, Product, and
• Excellent facilitation skills with the ability to lead executive-level conversations and detailed
• Highly organized and process-oriented, with the ability to create structure, frameworks, and

🎁 Benefits

• Comprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly
• Flexible Time Off: Flexible vacation days plus quarterly mental health days to ensure you have the
• Annual Stipends: Dedicated funds for your professional development and caretaking needs.
• Work Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions to the
• Retirement Savings (US-Only): A 401(k) plan to help you invest in and secure your future.
• Premium Tools: The latest Apple hardware to empower you to do your best work.