Partner Success Specialist

📋 Description

• Serve as a primary point of contact for partner inquiries and support needs, building and
• Provide guidance on merchant account submissions, onboarding requirements, pricing structures
• Act as the liaison between partners and underwriting teams to facilitate merchant application
• Coordinate with partners to obtain the documentation and information needed to clear underwriting
• Escalate complex underwriting issues when necessary and advocate for timely resolution on partners'
• Respond to partner inquiries regarding residual payouts and commissions, application status

🎯 Requirements

• 2+ years of experience in partner support, account management, customer success, merchant services
• Excellent verbal and written communication skills, with strong problem-solving and
• Ability to manage multiple priorities in a fast-paced environment, with strong organizational
• Proficiency with CRM systems and Microsoft Office or Google Workspace.

🎁 Benefits

• A remote first culture!
• Competitive compensation and benefits
• Personal growth and advancement opportunities
• Flex PTO & dedicated sick time
• Health, Dental and Vision Insurance
• Life, ADD, Short-term and Long-term Disability insurance