Partner Support

📋 Description

• Be first point of contact for customer experience
• Troubleshoot product issues and prevent recurrence with Product
• Onboard new firms, guiding setup, features, and best practices
• Build and maintain help docs, FAQs, and support resources
• Spot patterns in support queries and feed insights to Product
• Track and manage support tickets with discipline
• Support the Partnerships team with ops tasks and customer comms

🎯 Requirements

• 0-18 months experience in any customer-facing, support, or ops role
• Clear communicator; you write well, are patient, and explain clearly
• Naturally organised and reliable
• Curious about technology and how products work
• Comfortable with ambiguity
• Nice to have: experience using CRMs or Intercom

🎁 Benefits

• Competitive salary and equity
• Opportunity to build your life's work
• Autonomy and ownership in your work
• Offsites in Tropical places
• Dental and best in class medical insurance
• Budget for learning and professional growth