Partner Support Engineer

📋 Description

• Investigate and resolve advanced technical issues involving cloud platforms, billing, licensing
• Manage complex escalations while balancing technical accuracy, responsiveness, and a high-quality
• Collaborate with engineering teams and other technical specialists when issues require deeper
• Serve as a trusted technical advisor, helping partners navigate vendor technologies, marketplace
• Work closely with Tier 1 support, Product, Engineering, Sales, and Vendor teams to identify root
• Create and maintain knowledge articles, troubleshooting documentation, support playbooks, and other

🎯 Requirements

• Proven experience in technical support within cloud computing, cybersecurity, SaaS, marketplaces
• Demonstrated ability to handle complex escalations and advanced troubleshooting scenarios.
• Strong knowledge of cloud technologies, subscriptions, licensing, identity, migrations, and modern
• Familiarity with vendor ecosystems and technologies such as Microsoft, CrowdStrike, SentinelOne
• Experience across multiple technology product or vendor categories, with relevant industry
• Strong analytical and problem-solving abilities, including a structured approach to troubleshooting

🎁 Benefits

• Compensation of $40,000–$50,000 per year, depending on experience.
• 401(k) plan with company match.
• Medical, dental, and vision coverage.
• Employee Assistance Program (EAP).
• Employer-paid life, AD&D, short-term disability, and long-term disability insurance.
• Flexible open paid time off.