Partner Support & Negotiation Analyst

📋 Description

• Own the Retention Lifecycle for global partners.
• Manage cancellations, plan changes, and price reviews.
• Cross-sell commercial levers to partners when appropriate.
• Reduce Average Handle Time and improve Full Resolution Time.
• Adhere to pre-approved policies in all transactions.
• Document SOPs to enable scalable AI support.

🎯 Requirements

• Fluent English is mandatory to support global partners.
• Resilient problem-solver in high-volume, ticket-based ops.
• Eager to learn; training manuals and AI aids provided.
• Tech-savvy; Salesforce and Zendesk experience is a plus.
• Flexible: late shift (12:00 PM to 9:00 PM Brasilia Time).
• Periodic in-person alignments at São Paulo office.

🎁 Benefits

• Hybrid/Remote options with home office reimbursement.
• Paid time off after 6 months, plus tenure-based days.
• 100% paid parental leave for new parents.
• Healthcare, dental, and life insurance coverage.
• Flexible benefits program with customization.
• Career growth via internal opportunities and learning.