Partners Retention and Growth Analyst

📋 Description

• Own the Retention Lifecycle for global partners (cancellations, plan changes, price reviews).
• Drive Commercial Value by cross-selling levers (e.g., Success Fees) during reviews.
• Improve Operational Efficiency by reducing handle times and increasing FRT.
• Ensure Compliance with pre-approved policies during all partner transactions.
• Help document standardized processes and SOPs to enable AI-powered scaling.
• Live the mission by caring for wellbeing and fostering work-life balance.

🎯 Requirements

• Advanced to fluent English mandatory.
• Resilient problem-solver in a high-volume, ticket-based environment.
• Eager to learn; strong drive; training provided with AI aids.
• Tech-savvy; Salesforce and Zendesk experience a differentiator.
• Flexible; late shift (12:00 PM to 9:00 PM Brasilia) with occasional São Paulo meetings.

🎁 Benefits

• Hybrid/remote options with home office stipend.
• Wellhub/WellZ wellbeing programs including therapy access.
• Health, dental, and life insurance.
• Flexible benefits you can customize.
• Paid time off and parental leave policies.
• Career growth via training and internal opportunities.