Serve as the primary contact for a portfolio of partners post-implementation.
Deliver white-glove customer experience via proactive communication and relationship management.
Build trusted relationships with operational, clinical, and executive stakeholders.
Participate in partner escalations from start through resolution with timely follow-up.
Develop deep understanding of each partner's objectives and recommend solutions.
Drive utilization, adoption, and long-term engagement across assigned partner accounts.

🎯 Requirements

Experience with Salesforce CRM and maintaining detailed accounts.
Strong project management; able to manage timelines and deliverables.
Excellent communication and relationship management.
Collaborate cross-functionally with Operations, Clinical, Engineering, Finance, and Product.
Highly organized, proactive, and able to juggle multiple priorities.
Familiarity with renewal strategies and account growth opportunities.

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