Patient and Customer Care Representative

📋 Description

• Deliver warm, empathetic, and professional customer care at every interaction.
• Greet clients, manage check-in/check-out, schedule appointments and follow-ups, and triage
• Feed, walk, bathe, and observe hospitalized or boarding patients.
• Safely restrain pets for exams, treatments, imaging, and procedures.
• Collect and label diagnostic samples; assist technicians with surgery prep, imaging, and other
• Prepare and sterilize instruments and equipment; keep exam and treatment areas stocked and

🎯 Requirements

• Availability to work evenings and weekends
• One or more years' experience in a veterinary support role
• Demonstrated ability to provide patient care in emergency situations/under high pressure
• Comfort working in a fast-paced environment with multiple priorities
• Exposure to Veterinary Practice Management Systems in previous roles
• A positive, team-first attitude and a passion for creating a welcoming environment

🎁 Benefits

• Comprehensive Benefits Package: Medical, dental, and vision insurance, flexible spending options
• 401(k) with a Company Match
• Generous Paid Time Off: Paid holidays, vacation days, and personal time
• Employee Discounts: Significant savings on veterinary care and products for your own pets
• A Culture that Values You: Team that leads with empathy, prioritizes collaboration, and celebrates