Patient Care Operations Analyst

📋 Description

• Monitor global Salesforce case operations, including routing, queues, and case-reason
• Collaborate with regional managers across Latin America, Spain, and Europe to understand
• Translate operational findings into clear, prioritized requests supported by evidence, business
• Coordinate with internal stakeholders and global Salesforce teams to drive system improvements and
• Document and standardize operational processes across markets while accounting for local
• Monitor the performance of AI-powered case-reply tools and automations, identify regressions, and

🎯 Requirements

• 2–5 years of experience in Operations, Strategy Operations, Sales Operations, Revenue Operations
• Understanding of product and business dynamics, with the ability to connect operational performance
• Working knowledge of SQL, including joins and aggregations.
• Experience navigating Salesforce Service Cloud and Superset or comparable business intelligence
• Strong analytical and critical-thinking skills, with the ability to identify problems, interpret
• Excellent written and spoken English, with the ability to communicate complex findings through

🎁 Benefits

• Fully remote work arrangement, with access to office hubs if preferred.
• Flexible working hours, with an emphasis on results rather than rigid schedules.
• Healthcare insurance.
• Wellness benefits, including gym memberships and mental health support.
• Paid time off, including vacation and birthday leave.
• Local benefits depending on location, such as meal vouchers, transportation allowances, and