Patient Communications Representative

📋 Description

• Communicate with patients regarding outstanding medical accounts, repayment options, and resolution
• Provide professional customer service by addressing questions, researching account details, and
• Contact patients via phone, email, chat, text, and other approved channels to obtain payments or
• Review and update patient demographic and financial information during interactions.
• Negotiate payment arrangements following guidelines and client requirements.
• Perform account research, document findings, and route accounts through workflows.

🎯 Requirements

• Experience in customer service, healthcare administration, medical billing, collections, or related
• Strong verbal and written communication; explain detailed account information clearly.
• Ability to build rapport and handle confidential financial conversations with empathy and
• Problem-solving skills to research issues and identify solutions.
• Excellent organizational skills and attention to detail for account documentation.
• Ability to work with technology systems including customer management and telephone platforms.

🎁 Benefits

• Fully remote work opportunity within the United States.
• Full-time employment with consistent weekday scheduling.
• Professional development and ongoing training.
• Supportive environment focused on career growth.
• Opportunity to improve healthcare financial experiences for patients.
• Benefits package including healthcare-related coverage and employee programs (eligibility