Patient Engagement Manager

📋 Description

• Manage end-to-end platform release cycles, project timelines, and program deliverables across
• Synthesize business feedback, analytics, and stakeholder input into a prioritized enhancement
• Support the platform migration from external vendor to internal AbbVie-hosted environment —
• Continuously identify and recommend optimization opportunities that improve the patient experience
• Serve as a primary day-to-day contact for strategic vendor partners; managing deliverables
• Coordinate and prepare QBR materials that give senior leadership clear visibility into performance

🎯 Requirements

• B.A./B.S. in Business, Communications, Marketing, or related field
• 5+ years of professional experience in pharma, patient services, or healthcare operations; 2+ years
• Experience managing vendor relationships and program timelines in a regulated environment
• Familiarity with patient services functions (hub operations, access & reimbursement, specialty
• Working knowledge of Salesforce Health Cloud or Life Sciences Cloud preferred
• Familiarity with telephony platforms and cross-platform integration patterns a plus

🎁 Benefits

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k)
• Long-term incentive programs