Patient Experience & Operations Coordinator

📋 Description

• Serve as a primary point of contact for current and prospective patients.
• Manage incoming calls, voicemails, emails, texts and other assigned communication channels.
• Provide timely, professional, empathetic and helpful responses to patient enquiries.
• Explain approved service information, pricing, appointment availability and booking procedures.
• Assist patients with scheduling, rescheduling and general administrative questions.
• Handle concerns professionally, recognizing when an issue requires escalation to the General

🎯 Requirements

• Previous experience working remotely with a US-based employer, customer base or client team.
• Experience in a hospital, healthcare facility, medical practice or another patient-facing
• Strong organizational skills and the ability to manage multiple simultaneous tasks, changing
• Excellent written and spoken English, with professional telephone and customer-service skills.
• A sales-oriented mindset, with experience in lead follow-up, booking conversion, customer
• Strong attention to detail and a demonstrated record of completing tasks reliably.

🎁 Benefits

• 100% REMOTE
• $50 birthday bonus
• $200 testimonial bonus
• NO TRACKER. NO PROBLEM