Patient Experience QC Analyst

📋 Description

• Lead cross-functional collaboration across teams (programmers, engineers, mgmt)
• Launch new processes and drive improvements across teams
• Track progress and deliver KPI and performance reports
• Participate in CAPA reviews to drive training and process changes
• Create and maintain SOPs and quality protocols
• Audit calls and emails; provide QA feedback for management

🎯 Requirements

• Bachelor’s degree or equivalent required
• 2+ years call center QC experience
• 5+ years additional professional experience
• Strong analytical skills; MS Excel and dashboards
• Excellent communication and cross-functional collaboration
• Knowledge of QA, CAPA, and process improvement

🎁 Benefits

• Competitive benefits package: medical, dental, vision
• Life and disability coverage
• Fertility care and free testing for employees and dependents
• Pregnancy and baby bonding leave
• 401k and commuter benefits
• Employee referral program