Patient Experience Representative

📋 Description

• Provide responsive patient support through phone and email, assisting users with platform access
• Help patients understand how to use digital healthcare tools and navigate their health record
• Deliver empathetic, patient-focused service and resolve issues efficiently and professionally.
• Identify recurring patient challenges and share insights with internal teams to support product
• Collaborate with management, product, and engineering teams by providing feedback from patient
• Maintain accurate documentation of customer interactions, issues, and resolutions.

🎯 Requirements

• 2–3 years of experience in a customer service role involving phone and email.
• Excellent English communication skills, both written and verbal.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Ability to work independently in a remote, fast-paced environment.
• Strong problem-solving skills and a proactive approach to resolving challenges.
• Empathetic communication style with the ability to support and educate users.

🎁 Benefits

• Fully remote work opportunity in Canada.
• Monday to Friday schedule with available shifts from 11:00 AM–7:00 PM EST or 12:00 PM–8:00 PM EST.
• Competitive annual salary of $45,000–$48,000 CAD.
• Eligibility for equity through stock options.
• Comprehensive health and benefits package.
• Four weeks of paid time off.