Patient Marketing Awareness Specialist-Temp

📋 Description

• Proactive outreach to educate patients about Signatera and testing.
• Engage patients via phone, SMS, email to provide a positive experience.
• Answer inquiries on eligibility, test orders, timing, and MRD monitoring.
• Explain costs, insurance coverage, and financial assistance options.
• Coordinate with Patient Coordinators, field teams and providers.
• Ensure privacy, regulatory and communication compliance in interactions.

🎯 Requirements

• 2+ years in patient support, healthcare ops, or related field; call center exp.
• Bachelor's degree preferred.
• Strong verbal and written communication; explain complex info clearly.
• Excellent listening, empathy, and professionalism.
• Strong organizational skills; manage multiple priorities.
• Experience with Salesforce or CRM; CRM experience preferred.
• Proficiency with Microsoft Office, including Excel and Word.
• Bilingual Spanish preferred.

🎁 Benefits

• Medical, dental, vision, life and disability coverage.
• Free testing for employees and immediate families; fertility care benefits.
• Pregnancy and baby bonding leave; 401k and commuter benefits.
• Generous employee referral program.
• Inclusive, diverse workplace culture.