Patient Outreach and Support Specialist-Temp

📋 Description

• Proactive outreach to patients after testing to provide support.
• Gather patient feedback and document insights to improve programs.
• Engage patients via phone, SMS, email, and other channels.
• Educate patients on testing processes and available resources.
• Coordinate with care teams, provider offices, and internal stakeholders to support patient needs.
• Maintain accurate documentation of patient interactions in Salesforce and other systems.

🎯 Requirements

• 2+ years of experience in patient support or healthcare operations.
• Bachelor's degree preferred.
• Experience interacting with patients in healthcare or service environments.
• Strong verbal and written communication skills.
• Excellent listening skills and empathy.
• Salesforce or CRM experience preferred.
• Bilingual Spanish preferred.

🎁 Benefits

• Comprehensive medical, dental, vision, life and disability plans.
• Fertility care benefits.
• Pregnancy and baby bonding leave.
• 401k benefits.
• Commuter benefits.
• Employee referral program.