Patient Success Specialist

📋 Description

• Serve as the primary contact for patients, guiding non-billing inquiries.
• Assist patients with test status updates, portal login issues, and redraws.
• Manage inbound calls and live chats to deliver timely assistance.
• Collaborate with cross-functional teams to resolve patient inquiries.
• Maintain accurate records of patient interactions via Salesforce.
• Identify and escalate issues to ensure timely resolution.

🎯 Requirements

• Strong interpersonal and communication skills.
• Ability to manage multiple tasks with attention to detail.
• Proficiency with Salesforce CRM and standard office applications.
• Empathy and a patient-centered approach to service.
• Previous experience in customer service, healthcare, or related fields is a plus.
• Spanish fluency is a plus.

🎁 Benefits

• Competitive medical, dental, vision, life, and disability benefits.
• Free testing for employees and immediate families; fertility care benefits.
• Pregnancy and baby bonding leave.
• 401(k) retirement benefits.
• Commuter benefits.
• Generous employee referral program.