Patient Success Specialist

📋 Description

• Address the needs of patients with a focus on customer support, coordination of logistics, and
• Schedule and coordinate the flow of work within or between departments to expedite project
• Address and resolve assigned inquiries with a sense of urgency.
• Ensure timely closure of escalation cases using email, phone, or salesforce.com
• Adhere to pre-established guidelines and specific instructions and training to effectively perform
• Review standard operating procedures for common departmental tasks/duties.

🎯 Requirements

• Bachelor's degree or equivalent experience
• Experience with medical billing and coding, preferably in a skilled nursing environment
• Excellent customer service skills and phone manner
• Ability to manage stress in a fast-paced environment
• Strong knowledge of Medicare and Medicaid practices
• Minimum 2 years of Call Center experience in an inbound and outbound capacity

🎁 Benefits

• Comprehensive medical, dental, vision, life, and disability plans
• Free testing for employees and immediate family members
• Fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits