Patient Success Specialist-Temp

📋 Description

• Address the needs of patients with a focus on customer support, coordination of logistics, and
• Schedule and coordinate the flow of work within or between departments to expedite project
• Address and resolve assigned inquiries with a sense of urgency.
• Ensures timely closure of escalation cases using email, phone, or salesforce.com
• Adhere to pre-established guidelines and specific instructions and training, to effectively perform
• Review standard operating procedures for common departmental tasks/duties.

🎯 Requirements

• Bachelor's degree or equivalent experience
• Experience with medical billing and coding, preferably in a skilled nursing environment
• Excellent customer service skills and phone manner
• Ability to manage stress in a fast-paced environment
• Strong knowledge of Medicare and Medicaid practices
• Minimum 2 years of Call Center experience in an inbound and outbound capacity.

🎁 Benefits

• Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and
• Natera employees and their immediate families receive free testing in addition to fertility care
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much
• Generous employee referral program!