Patient Support Lead

📋 Description

• Lead a growing Patient Support team and oversee daily operations
• Ensure operational excellence and adherence to SLAs
• Review and analyze team performance data to meet targets
• Collaborate with cross-functional partners to drive improvements
• Manage queues, backlogs and workflows to optimize performance
• Use customer insights to identify workflow improvements and enhance experience

🎯 Requirements

• Bachelor19s degree in Communication, Business Admin or equivalent
• 3+ years of leadership in a fast-paced environment
• 2+ years of customer service, call center, healthcare, or related experience
• Strong leadership with ability to coach team members and partners
• Ability to leverage data to make crucial decisions independently
• Strong problem-solving skills, especially with ambiguity