Patient Support Supervisor, Call Center | Onsite-Chesterfield

📋 Description

• Manage a growing team of Patient Support Specialists and daily operations.
• Ensure operational excellence and adherence to SLAs.
• Review performance data to meet targets across the team.
• Collaborate with cross-functional stakeholders to drive improvements.
• Manage queue, backlogs, and workflows to optimize performance.
• Leverage insights to identify workflow and process improvements.
• Resolve complex escalations from Patient Success team.
• Foster a collaborative, cohesive, and enjoyable team dynamic.

🎯 Requirements

• Bachelor’s degree in Communications, Business Admin or equivalent.
• 3+ years of leadership experience in a fast-paced environment.
• 2+ years customer service, call center, healthcare, or related experience.
• Strong leadership; provide critical and on-time feedback and coaching.
• Ability to leverage data to make crucial decisions independently.
• Strong problem solving skills, especially with ambiguous information.
• Attention to detail with a knack for precision and organization.
• Confident, patient, respectful, and a clear communicator.

🎁 Benefits

• Equal opportunity employer; diversity of all kinds.
• Impact millions of patients nationwide.
• Onsite role in Chesterfield, MO.
• SMS/MMS updates may be sent with consent.